FAQ "Hades" - Melanie Martinez

WHERE CAN I SEE THE FULL LIST OF TOUR DATES INCLUDED IN THE PRE-ORDER OFFER FOR PRESALE ACCESS? This offer is valid for Melanie Martinez's UK/Europe (UK/EU) tour dates that have not yet been announced.

WHEN DOES THE PRESALE START FOR MELANIE MARTINEZ'S YET-TO-BE-ANNOUNCED UK/EUROPE TOUR DATES? You will be notified by email of presale dates once Melanie Martinez's UK/Europe tour dates are announced and the presale window is confirmed.

HOW AND WHEN WILL I RECEIVE MY PRESALE ACCESS? Presale access codes and instructions will be emailed to eligible fans once Melanie Martinez's UK/Europe tour dates are announced and the presale window is confirmed.

HOW TO GET PRESALE ACCESS FOR MELANIE MARTINEZ'S UK/EUROPE TOUR DATES? Pre-order the album "Hades" (all formats and bundles) from Melanie Martinez's official FR & EU stores before Wednesday, April 1st at 6:00 PM.

AM I GUARANTEED A TICKET IF I PRE-ORDER THE ALBUM OR REGISTER VIA THE FORM? Tickets are not guaranteed with your album pre-order. We provide presale access, and tickets will be available on a first-come, first-served basis. We anticipate extremely high demand.

IF I PLACE MORE THAN ONE PRE-ORDER, WILL I RECEIVE ADDITIONAL CODES? No, each customer will receive only one access code.

IF I PRE-ORDER FROM ANOTHER RETAILER OR STORE, AM I ELIGIBLE FOR PRESALE ACCESS? To be eligible for presale access, you must pre-order the album "Hades" (all formats and bundles) from Melanie Martinez's official FR & EU stores.

WHAT SHOULD I DO IF I HAVE OTHER QUESTIONS ABOUT PRESALE ACCESS OR MY ORDER? Contact us at melaniemartinezpresale@wmgcustomerservice.com if you have a question regarding your order or presale access.